Account Manager

They’re a global leader in reputation intelligence helping some of the biggest brands in the world, track, monitor and analyse their media footprint. They work with 85% of the FTSE 100 as well as SMEs and fast growing start up businesses to ensure they have a complete handle of their media output.

  • Tech based SaaS platform
  • Part of the WPP group
  • Offices based in Farringdon
  • Provide an all-in-one solution consisting of a number of different complex modules
  • Market leading analytics with real-time monitoring

Responsibilities

  • To manage a portfolio of existing accounts and ensure retention and renewal targets are met as well as growth of your accounts through cross sell and upsell activities.
  • Provide both responsive and proactive customer care to all their clients
  • Consistently hit renewals target
  • Consistently hit upsell targets
  • Monitor and respond to client queries ensuring that all requests are accurately logged, communicated and followed up with the Client.
  • Take clear ownership of their Client’s issues and concerns from start to finish and ensure that the Client feels their issues are addressed promptly
  • Work with the Quality Assurance department to apply Client brief changes using the appropriate production systems
  • Meticulously complete and deliver on time their renewals data each month
  • Make the requisite number of proactive calls each month
  • Maintain a healthy upsell pipeline
  • Consistently achieve upsell targets.
  • Diligently maintain Salesforce records for their clients
  • Effectively manage account management duties for your client portfolio
  • Quickly gain an in depth knowledge of Yellow News range of services including MP+ platform, Print, online Broadcast and social media monitoring, MP+ Connect and TV Eyes broadcast service.
  • Quickly feel confident in training Clients on the range of Yellow News Services either online or face to face.
  • Proactively contacting relevant Clients in the event of known service issues

Essential Qualities:

  • Strong sales experience
  • Knowledge and experience of Client Services processes
  • Analytical and problem solving skills
  • Excellent communication abilities, oral and written
  • A high level of interpersonal and influencing skills
  • Organisational, administrative and IT skills
  • Ability to plan, prioritise and deliver to tight deadlines
  • Ability to communicate effectively with colleagues to achieve best working practices

Benefits:

  • 25 days paid holiday per year – this increases every year
  • WPP pension scheme
  • WPP incentive schemes such as cycle to work and concessionary gym memberships
  • Healthcare

Georgina Holford

Drop me a line if you're interested...

Georgina Holford